Patient Services Representative

About the role

Fertility & Surgical Associates (FSAC) is a fast-paced, high-volume infertility and surgical medical office in Thousand Oaks. We are seeking a friendly, organized, and detail-oriented Patient Services Representative to join our close-knit team of four members.

Responsibilities

• Answer and direct high-volume phone calls with professionalism and warmth
• Schedule patient appointments and coordinate surgery scheduling and authorizations
• Take accurate messages and relay them promptly to the appropriate staff
• Prepare charge slips and accurately document patient charge tickets
• Pull, file, and manage patient charts
• Handle general office tasks including filing, faxing, copying, and scanning
• Aid medical and administrative staff with day-to-day operations
• Maintain strict patient confidentiality and ensure HIPAA compliance at all times
• Provide exceptional customer service to every patient and visitor
• Rotate between front desk check-in and switchboard responsibilities as needed

What We're Looking For

• A High School Diploma or higher
• Minimum 2 years of experience in a medical office setting preferred
• Experience with medical records and surgery scheduling highly preferred
• Proficient in medical office software and EHR systems
• Strong computer skills with high attention to detail
• Excellent verbal and written communication skills
• Able to problem-solve and use sound judgment in a fast-paced environment
• A reliable team player who works well in a small, collaborative department

Schedule

This is a full-time, in-person position. Shifts are 8 hours, with start times between 6:30 AM and 8:00 AM depending on daily patient load. Weekend availability is required for 1 Saturday per month, typically half-days, and alternating holidays.

Benefits

FSAC offers full-time employees a comprehensive benefits package, including:

• Medical & Dental Insurance
• 15 Vacation/PTO days
• 7 Paid Holidays per year
• 401(k) Profit Sharing Plan

Join Us

At FSAC, every role matters. Our Patient Services team is often the first and last impression a patient has of our practice, and we take that seriously. If you’re a warm, detail-oriented professional who wants to be part of a team that truly changes lives, we’d love to hear from you.