Patient Services Representative

About the role

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

Responsibilities

• Successfully check in medical, dental, and behavioral health patients when they arrive and assure completion of their registration process.
• Schedule patient appointments for our medical and/or dental sites, and complete required documentation prior to patients leaving our healthcare centers.
• Correct denied claims to minimize our error rate, and ensure patient data is accurate and complete.
• Comply with local, state, federal, industry, and regulatory standards.
• Demonstrate an understanding of the HIPAA Privacy Rule and release of medical information, and possess the ability to work independently to process complex patient claims and authorization issues.
• Communicate effectively with patients and staff.

Requirements

• Education: High school diploma or equivalent;
• Experience: 1 to 2 years of experience providing customer service in a healthcare organization, preferred. Experience with patient access (scheduling, registration, insurance verification), preferred;
• Knowledge, Skills, And Abilities: Knowledge of two software databases, Dentrix and Athena; Strong analytical, critical thinking, and organizational skills;
• Must be punctual and extremely reliable;
• Able to quickly learn and adapt to new processes and ideas;
• Excellent interpersonal, verbal and written communication skills;
• Detail-oriented with exceptional time management skills;
• Able to work in a fast-paced environment;
• Must be accurate and efficient in data entry;
• Able to identify and understand issues and problems;
• Able to handle sensitive and confidential information;
• Experience with Microsoft Outlook;
• Able to work with minimal supervision, problem solve in a high stress environment, and interact positively with all internal and external customers;
• Able to determine work priorities;
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Qualifications

• Immunizations: Be medically cleared from communicable diseases and have all immunizations up-to-date prior to employment.

Skills

• Knowledge of two software databases, Dentrix and Athena;
• Strong analytical, critical thinking, and organizational skills;
• Excellent interpersonal, verbal and written communication skills;
• Detail-oriented with exceptional time management skills;
• Able to work in a fast-paced environment;
• Must be accurate and efficient in data entry;
• Able to identify and understand issues and problems;
• Able to handle sensitive and confidential information;
• Experience with Microsoft Outlook;
• Able to work with minimal supervision, problem solve in a high stress environment, and interact positively with all internal and external customers;
• Able to determine work priorities;
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Benefits

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• 11 Paid Holidays
• CME (Continuing Medical Education)

Pay

$17.66 - $23.74 (commensurate with years of experience)

Schedule

Monday: 8:00 am – 5:00 pm, Tuesday: 8:00 am – 5:00 pm, Wednesday: 8:00 am - 5:00 pm, Thursday: 8:00 am - 5:00 pm