Acute Patient Access Services Representative

About the role

The Acute Patient Access Services Representative supports Inpatient, Outpatient, OB and ER/Direct admissions, obtains and verifies patient demographic and insurance information, verifies eligibility, generates patient estimates based on benefits & services provided, enters data into MS4 and obtains signatures on consent forms.

Responsibilities

• Supports Inpatient, Outpatient, OB and ER/Direct admissions
• Verifies patient’s demographics and accurately inputs this information into EHR
• Accurately identifies, and obtains authorizations patients’ insurance, verifies eligibility and benefits
• Generates patient estimates for services rendered, financial counseling, and collects patient liability
• Provides a variety of patient services and financial services tasks
• May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team
• Works independently under regular supervision and follows structured work routines
• Works in a high-volume, fast-paced, clinical environment which requires adaptability, critical thinking, and independent decision-making

Requirements

• At least 2 years of Customer Service experience
• Open availability to cover a variety of shifts and provide on-call support
• Must have open availability to cover a variety of shifts and provide on-call support
• Must have at least 2 years of Customer Service experience

Qualifications

• High school diploma/GED
• Customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience
• Ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment
• Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences
• Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required

Skills

• Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging
• Thorough understanding of insurance guidelines for all services
• Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials
• Consistently meets all registration related key performance indicators as determined by management
• Uses multiple computer applications proficiently
• Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application

Benefits

• Paid orientation
• Flexible Schedules (work when you are available)
• Weekly pay
• 403(b) Pre-tax retirement
• Employee Assistance Program
• Employee wellness program
• Discount Entertainment tickets
• Restaurant/Shopping/Auto discounts

Pay

Not specified

Schedule

Varied