Patient Services Representative

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Maintain a safe and clean office environment
• Monitor patient flow throughout the office, properly communicating delays
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

Requirements

• Starting wage $15-$17 per hour, based on previous experience
• 6.5 paid holidays per year + 2 floating holidays
• Approximately 8 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

Qualifications

• High school diploma or equivalent
• Experience in a healthcare setting preferred
• Excellent communication skills
• Ability to multitask and prioritize effectively
• Proficiency in Microsoft Office Suite

Skills

• Strong customer service skills
• Effective problem-solving abilities
• Knowledge of medical terminology and billing processes
• Basic computer skills, including keyboarding and data entry

Benefits

• Health, dental, vision, and 401k

Pay

• $15-$17 per hour, based on previous experience

Schedule

• Professional medical office environment