Patient Access Representative | Oakes Clinic | PRN
Job Summary
Join the Sanford team as a Patient Access Representative! This role is a PRN position that will travel to provide coverage to the following clinics: Oakes, Ellendale, Lamoure, Lisbon, Forman, and Gwinner. Customer service skills and flexibility are key for this role. Hours will vary depending on department need but all will be Monday - Friday; no weekends or holidays.
About the Role
This role is a PRN position that will travel to provide coverage to the following clinics: Oakes, Ellendale, Lamoure, Lisbon, Forman, and Gwinner. Customer service skills and flexibility are key for this role. Hours will vary depending on department need but all will be Monday - Friday; no weekends or holidays.
Responsibilities
- Greet patients & verifies demographics
- Create, scan & route documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collections co-payments, pre-payments, and payments on account balances
- May work through the registration work queue to address and resolve registration errors or denied insurance claims
Scheduling
- Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Qualifications
- High school diploma or equivalent preferred
- One year of work experience, preferably in a medical office setting
- Medical terminology helpful; customer service skills essential
- Six months' customer service experience desired
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.