Patient Access Representative | Oakes Clinic | PRN
Job Summary
Join the Sanford team as a Patient Access Representative! This role is a PRN position that will travel to provide coverage to the following clinics: Oakes, Ellendale, Lamoure, Lisbon, Forman, and Gwinner. Customer service skills and flexibility are key for this role. Hours will vary depending on department need but all will be Monday - Friday; no weekends or holidays.
Customer Service Skills
With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.
Registration
- Greet patients & verify demographics
- Create, scan, and route documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
- Collections co-payments, pre-payments, and payments on account balances
- Work through the registration work queue to address and resolve registration errors or denied insurance claims
Scheduling
- Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- Resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Additional Duties
- Preparation & coordination of charts
- Organize supporting provider documents
- Initiate & collaborate of patient financial assistance
- Track patient visits & health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as make copies or send faxes
Qualifications
- High school diploma or equivalent preferred
- One year of work experience, preferably in a medical office setting
- Medical terminology helpful; customer service skills essential
- Six months' customer service experience desired
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.
About the Role
This role is a PRN position that will travel to provide coverage to the following clinics: Oakes, Ellendale, Lamoure, Lisbon, Forman, and Gwinner. Hours will vary depending on department need but all will be Monday - Friday; no weekends or holidays.
Requirements
High school diploma or equivalent preferred. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
Skills
Medical terminology helpful; customer service skills essential.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.
Pay
Salary Range: $16.25 - $23.00
Schedule
Shift: 8 Hours - Day Shifts
Department Details
Join the Sanford team as a Patient Access Representative! This role is a PRN position that will travel to provide coverage to the following clinic: Oakes, Ellendale, Lamoure, Lisbon, Forman, and Gwinner. Customer service skills and flexibility are key for this role. Hours will vary depending on department need but all will be Monday - Friday; no weekends or holidays.