Patient Access Representative | Oakes Clinic | PRN
Job Summary
Join the Sanford team as a Patient Access Representative! This role is a PRN position that will travel to provide coverage to the following clinics: Oakes, Ellendale, Lamoure, Lisbon, Forman, and Gwinner. Customer service skills and flexibility are key for this role. Hours will vary depending on department need but all will be Monday - Friday; no weekends or holidays.
Customer Service Skills and Flexibility
Key for this role, including being the first point of contact, providing a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.
Responsibilities
- Greet patients & verify demographics
- Create, scan, and route documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
- Collections co-payments, pre-payments, and payments on account balances
- Work through the registration work queue to address and resolve registration errors or denied insurance claims
Scheduling
- Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- Resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Additional Duties
- Preparation & coordination of charts
- Organize supporting provider documents
- Initiate & collaborate of patient financial assistance
- Track patient visits & health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as make copies or send faxes
Qualifications
- High school diploma or equivalent preferred
- One year of work experience, preferably in a medical office setting
- Medical terminology helpful; customer service skills essential
- Six months' customer service experience desired
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit here.
Company Information
Sanford Health is the largest rural health system in the United States and is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Facility: Lamoure Clinic Location: Lamoure, ND Address: 100 1st Ave SW, Lamoure, ND 58458, USA Shift: 8 Hours - Day Shifts Job Schedule: PRN Weekly Hours: Varies Salary Range: $16.25 - $23.00 Department Details: Join the Sanford team as a Patient Access Representative!
Company Information
Sanford Health is an Equal Opportunity Employer M/F/D/V. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org. Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Req Number: R-0262027 Job Function: Revenue Cycle Featured: No