Patient Access Representative - Lakewood Medical Center

Patient Access Representative position at UH Lakewood Medical Center in Kansas City, Missouri. Part-time role with varied schedule and 24 hours per week.

About the Role

Your first step into healthcare – let’s make a difference together! As a Patient Access Representative (PAR) I, you’ll be the friendly face and helpful guide that patients and families turn to when they need assistance. Whether you’re checking them in at the Emergency Department or helping them navigate the registration process, you’ll be providing an essential service with a smile. This is your chance to be part of a team that truly values customer service and patient care.

Responsibilities

• Welcome patients like a pro: ensure their registration process goes smoothly and stress-free, whether for routine procedures or emergencies.
• Provide stellar customer service: be the first point of contact for patients and families, making them feel comfortable and well-informed throughout their visit.
• Support patient flow: work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures.
• Be a problem-solving rockstar: verify patient details, handle complex situations, and tackle any questions to ensure everything runs smoothly.
• Jump between areas: assist across different areas of the hospital, including the Emergency Department, Outpatient, and Inpatient Registration.

Requirements

• High School Diploma or equivalent.
• Customer service experience, whether in retail, hospitality, or healthcare. Completion of the UH Patient Access Rep/Patient Scheduler Apprentice Program is a plus.
• Top-notch communication skills for interviewing patients, families, and coordinating with staff.
• Strong writing and keyboarding skills to capture accurate details and process information efficiently.
• Ability to learn and grow: complete a Patient Access Representative II competency exam within one year and be ready to advance.
• Problem-solving skills to address insurance questions and patient concerns with confidence and professionalism.
• Attention to detail for handling important patient information thoroughly and accurately.

Preferred Qualifications

• Two years of patient contact experience, even in an office setting.
• Knowledge of medical terminology (training provided if needed).
• Experience in healthcare, such as in a hospital, business, or insurance office.

Benefits

• Kickstart your healthcare career with this entry-level position, perfect for building a foundation in the field.
• Work with a fun, supportive team that values positivity, collaboration, and excellent patient care.
• Endless growth potential: advance to a Patient Access Representative II role and beyond after completing necessary training and exams.
• Every day is different, with varied tasks across the Emergency Department and outpatient procedures.
• Make a real difference by directly impacting the patient experience and helping people get the care they need.