Patient Access Representative

About the role

Provides front desk and administrative assistance to support daily clinic operations, including filing, telephone coverage, appointment scheduling, registration, and greeting patients and visitors.

Responsibilities

• Greet patients and visitors courteously, treat them with discretion.
• Answer calls, respond to inquiries, direct callers appropriately.
• Prepare patient charts, schedule and verify appointments, update patient records accurately, and notify patients of appointments or changes.
• Enter confidential health and financial information, ensuring privacy laws are followed.
• Process payments, apply adjustments, and reconcile daily cash reports.
• Verify insurance eligibility, enter treatment authorizations, and organize clinic documents.

Requirements

• High school diploma or GED preferred.
• 1-3 years of related experience; healthcare experience and medical terminology knowledge preferred.
• Strong communication, listening, and confidentiality skills.
• Bilingual ability, especially in Spanish, is desirable.
• Ability to remain calm under stress and adapt to workload changes.

Schedule

Full-time role with shifts ranging from early morning to late afternoon/evening hours.