Patient Access Representative | Irregular Part-Time, Shifts Vary

Patient Access

• Create a welcoming and efficient environment for patients.
• Address patient needs and provide support throughout their healthcare journey.
• Collect and enter accurate demographic information (name, address, phone number, date of birth, insurance information).
• Update existing patient records with any changes.
• Verify patients' insurance coverage by contacting insurance providers or using online verification systems.
• Ensure necessary pre-authorizations or referrals for services are obtained.
• Explain insurance benefits and financial responsibilities to patients.
• Answer phones promptly and professionally, addressing concerns, and providing information.
• Adhere to all HIPAA regulations and maintain patient confidentiality.
• Collect co-pays, deductibles, co-insurance, and balance payments in accordance with hospital policy.
• Affirm hospital compliance with all regulatory agency requirements.
• Produce and distribute patient estimates.
• Maintain work queues to ensure efficient claims processing, patient satisfaction, and organizational financial health.
• Assist patients with navigating and using the online patient portal.
• Be flexible and adaptive as work assignments and areas may shift based on business needs and priorities.

Education and Experience

• A high school diploma or GED is required.
• A certificate or diploma from a school specializing in Medical Front Office and/or Medical Terminology is preferred.
• Six months of office and/or call center, customer service, or healthcare experience is preferred.
• Knowledge of computers and other standard office equipment is required.

Mental/Physical Requirements

• Ability to concentrate, pay close attention to detail, and perform duties under time restrictions.
• Normal mental concentration on variable operations for short periods of time and moderate concentration with repetitive operations for long periods of time.
• Work involves extensive use of computer with frequent interruptions.
• Ability to stand, walk, sit, and reach.
• Must be able to assist and transport patients in wheelchairs.
• Ability to lift 10 lbs required.

Working Conditions

• The standard office conditions with more than average noise.
• Periodic contact with conditions such as fumes, noise, chemicals, hazards, and/or diseases.
• Ability to work shifts is required.

Benefits

At Phelps Health, we believe we offer a better team, benefits, and opportunities for growth than anyone else in the area. We invite you to join us on our mission in healthcare.

Apply Now

Apply now to join us on our mission in healthcare.