Patient Access Representative-ER-FT-Varied Shifts

About the role

The Patient Access Representative (PAR) position is part of the Patient Access department at KHI. This role requires excellent customer service skills, the ability to multitask, and proficiency in using various technological resources.

Responsibilities

• Par Customer Service and Patient Satisfaction
• Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries.
• Refers patient accounts to financial counselors when further explanation/education is needed.
• Consistently demonstrates a willingness to assist co-workers to support department efficiency and to support positive customer feedback goals.
• Participates in on-going process improvement activities for the team.
• Floats to other work areas, as requested, and regularly works nights, weekends, holidays, and extended hours when needed.
• Registration/Admitting/Discharge of Patients
• Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients according to the defined guidelines.
• Enters new patient data and/or verifies patient records are up to date, confirms the completeness of the electronic health record (EHR) and makes changes as necessary.
• Verifies insurance eligibility and benefits within a timeframe determined by KHI.
• Obtains pre-authorizations from third-party payers in accordance with payer requirements, when needed.
• Ensures identified information are complete and scanned into patients’ electronic health record (EHR) (insurance cards, photo ID’s, physician orders, and other admission documents).
• Obtains signatures on all required forms.
• Demonstrates ability to manage co-payments, deductibles, allowances, etc. as instructed.
• Patient Processing
• Accurately balances daily cash to include completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services.
• Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR.
• Quality performance scores must meet defined goals.
• Verifies insurance eligibility and benefits within a timeframe determined by KHI and obtains pre-authorizations from third-party payers in accordance with payer requirements.
• Collections upfront co-pays, deductibles and coins securing deposits on self-pay and high accounts.

Qualifications

• Demonstrates ability to multitask, prioritize appropriately, and manage time efficiently.
• Effective oral and interpersonal communication skills.
• Demonstrates ability to utilize a variety of technological resources (phone, computer hardware, various software programs, fax, scanner).

Requirements

• High School Diploma or equivalent.
• Minimum of 1 year of experience working in a customer service position and/or office setting for a PAR position.
• Minimum of 1 year of registration or billing experience in a healthcare setting for a Lead PAR position.
• Passes American Heart Association BLS certification.
• Has a DPS Level 1 Fingerprint Clearance Card for certain departments/clinics.

Skills

• Excellent customer service skills.
• Effective oral and interpersonal communication skills.
• Proficiency in using a variety of technological resources (phone, computer hardware, various software programs, fax, scanner).

Benefits

(No specific benefits mentioned)

Pay

(No specific pay details mentioned)

Schedule

(No specific schedule details mentioned)