Emergency Access Representative - Patient Access - SUPPLEMENTAL VARYING SHIFTS

Qualifications

• 50 wpm keyboard skills
• Excellent spelling, math, and problem solving skills
• Communicate effectively orally
• Ability to organize work and attend to detail
• 1 year clerical experience including reception, telephone skills and filing
• PREFERRED: Medical terminology and data entry and third party billing experience

Typical Physical/Mental Demands

• Medium physical demand level capabilities required
• Must be able to work independently as well as with coworkers, other staff professionals, guild volunteers, patients and visitors
• Must be able to prioritize work, organize time efficiently and attend to detail
• Must be able to sit, walk and stand for extended periods of time
• Have the ability to lift up to 40 pounds, push wheelchair with up to 250 pounds, and assist a patient in and out of a chair, wheelchair, and ride in an elevator
• Strong visual and auditory abilities, along with clear and legible handwriting, to support accurate communication and task performance

Typical Job Functions

• Obtaining and Verifying Insurance Information
• Auditing for Completeness and Accuracy
• Preparation of Patient Identification and Paperwork
• Effective Communication
• Stress and Decision Handling
• Training and Orientation of New Staff
• Participation in Meetings and Organizational Goals
• Competence in Core Job Functions
• Staff and Patient Interaction
• Time Management and Organization
• Department Specific Duties
• Assists the Emergency Department staff when needed
• Assists with patient wayfinding and supports Nursing staff both in the patient rooms and the lobby
• Assists the Communication Center staff when needed
• Performs routine, emergency and code paging according to established procedures
• Maintains hospital environmental system alarms and security systems and notifies responsible department for corrective action
• Meet Age/Cultural/Spiritual/Physical Patient Needs
• Perform other duties as assigned