Patient Access Rep - Physician Practice Support - SUPPLEMENTAL VARYING SHIFTS

Qualifications:

• Medical or clerical experience
• 50 wpm keyboard skills
• Excellent spelling, math, problem-solving skills
• Filing skills
• Telephone skills
• Data entry
• Ability to work independently and with co-workers
• Communicate effectively with patients and professionals
• Prioritize, organize, and attend to detail
• Preferred: Medical terminology, and limited ICD-9 coding knowledge

Typical Physical/Mental Demands:

• Medium physical demand level capabilities required
• Must be able to accommodate fast, efficient pace
• Must be able to sit, stand, or walk for extended periods of time
• Must be able to lift up to 40 pounds and push a wheelchair up to 250 pounds
• Absorb fast, efficient pace
• Must be able to assist a patient in and out of a chair, wheelchair, or from an automobile and be able to ride in an elevator
• Good hearing and legible handwriting

Essential Job Functions

• Performs department patient and visitor reception, and directs patient to the appropriate location
• Obtains and verifies insurance and billing information
• Audits charts daily for completeness and accuracy
• Completes follow-ups within the designated time required
• Forwards follow-ups that need to be completed to the appropriate person
• Prepares paperwork used during patient care in a timely manner
• Maintains >95% accuracy
• Contacts appropriate people when office equipment repair is needed
• Maintains close working relationship with ancillary clinical departments and physician’s offices
• Attends meetings and supports the future directions of the division and aides in communicating improvements through direct contact with supervisor
• Trains and orients new department clerical staff
• Communicates effectively, both in person and on the telephone and is able to work and interact with a variety of personality types
• Handles stress and pressure and has the ability to make decisions
• Understands, supports, and complies with the philosophy, policies, and procedures of Sky Lakes Medical Center
• Maintains competency in all position responsibilities
• Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization

Marginal Job Functions

• Performs other duties as assigned