PATIENT ACCESS REPRESENTATIVE IN PATIENT ACCESS PER-DIEM 23595

Job Duties

• Accepts reservations for hospital admission, clinic visits, SDS, ED and behavioral health services.
• Inputs information in Paragon and completes appropriate forms.
• Receives and records accurate demographic, financial and insurance information for all patients registered.
• Verifies all information and updates the patient’s information in the computer as necessary.
• Verifies the accuracy of demographics and insurance information at the time of patient’s Admission;
• Scans each required items (if available) such as ID/Insurance Cards/Consents and eligibility into ILE.
• Contacts insurance companies on behalf of the ED clinical staff in notification of a patient’s admissions to the behavioral health units.
• Refers patients that are self pay to the appropriate ARMDS representative to see if the individual qualifies either for Medicaid and/or Charity Care.
• Financial clearance and approval must be obtained for any patient that is seeking ambulatory and/or outpatient psychiatric services; all Self Pay patients should receive a clearance slip from Credit and Collections with the appropriate payment plan noted.
• Admits, discharges and transfers patients to and from units such as Emergency Room, Skilled Nursing Facility, Psychiatric Services, SDS, etc.
• Coordinates with nursing the assignment of acute care beds based on sex, diagnosis, acuity and age.
• Behavioral Health beds are assigned by the Access Center as well as the ED nursing staff.
• Maintains accurate bed census and statistics.
• Performs a Census Reconciliation in the am with each unit.
• Routes admission forms to appropriate departments.
• Ensures that each discharge order received has a discharge disposition and that upon a patient status transfer the service code and plan code have been selected correctly.
• Collects payments for deposits to meet deductibles and co-insurance.

Position Qualifications

• One to three years Customer Service Experience.
• Prior Registration Knowledge required.
• Typing: 50+ WPM.
• Must pass alphanumeric skills test.
• Good oral and written communication skills.
• Prior Medical Terminology is required.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position; Bilingual Preferred.

Education

• High School Graduation and some college preferred.

Job Setting/Physical Demands

• All areas of Patient Access - contact with patients and hospital staff.
• Occasionally lifts positions, pushes and/or transfers patients.
• Occasionally lifts and carries baggage or equipment belonging to patients.

Benefits

• Comprehensive benefits package, including a competitive medical, dental, and vision plans.
• Generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• Commitment to employee personal and professional growth with robust tuition reimbursement and continuing education programs.