Patient Access Representative (Per Diem)

Responsibilities

• Demonstrates excellent customer service continuously, greeting all patients and visitors warmly.
• Follows-up with customers to ensure no one feels forgotten or lost in the process.
• Consistently answers the phone with a smile and a friendly hello.
• Deals with challenging customers without becoming aggressive. Knows when to ask for additional support from team management.
• Maintains efficient communications with other hospital departments to facilitate the admission process.
• Interviews patient or their representative and obtains complete, accurate, personal demographic and financial information necessary for each admission, always utilizing AIDET when serving customers.
• Verifies patient financial information to assist in the billing process of the hospital. Corrects insurance errors in a timely manner to ensure quicker billing of claims.
• Takes patient payments, assigning correct patient account number to payments. Completes process of entering payment information for reconciliation with Patient Accounting department.
• Returns all calls on the Pre-Registration voice mail and alerts all lab or x-ray orders that are FAXed or received electronically.
• Maintains order files according to 1 year policy. Maintains daily work files according to 3 month policy.
• Receives and returns patient valuables to facilitate admitting and discharge process.
• Maintains lost and found hospital wide, logging all items and emptying out on a regular basis.
• Adheres to established departmental policies, procedures and objectives.
• Participates in organizational performance improvement program.
• Follows safety, environmental and infection control standards.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Customer Service, Office/Clerical; Previous experience in a hospital/healthcare setting preferred; Bilingual preferred.
• Licenses & Certifications: N/A
• Required Skills & Knowledge: Must have strong customer service experience. Must have strong knowledge of entering data accurately into computer. Have ability to work in a fast paced environment while maintaining a professional attitude.

Pay

Actual compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Eligible roles also qualify for a comprehensive benefits package.

Schedule

Minimum USD $26.95 Maximum USD $35.03