Patient Access Representative II - Rehab Services Admin

About the role

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

Responsibilities

• Scheduling appointments for outpatient and inpatient services
• Patient registration and pre-registration
• Insurance verification and authorization for procedures
• Collecting proper demographic information
• Securing authorizations for procedures
• Serving as primary liaison for patients receiving professional and hospital services

Requirements

• High School diploma or GED required; Associate degree preferred; Bachelor's degree preferred
• 1–2 years of registration and/or billing experience within a healthcare setting required
• 3–5 years of customer service experience required

Skills

Required:

• Excellent written and oral communication skills
• Detail orientation, organization, and multitasking abilities
• Insurance verification experience

Preferred:

• Experience with EPIC and medical office workflows
• Proficiency with Microsoft Office/PC-based applications (Outlook, Word, Excel)
• Insurance authorization experience
• Appointment scheduling experience
• Patient registration and pre-registration experience
• Strong customer service and communication skills

Pay

$17 – $23.78 per hour

Schedule

• Monday–Friday, 8:00 AM – 4:30 PM
• Occasional Saturdays, 8:00 AM – 12:00 PM

About ECU Health

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974‑bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29‑county region that is home to more than 1.4 million people.