Patient Access Representative II

About the role

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, values, and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre-visit collection. They will ensure the most accurate patient data is obtained and populated into the patient record.

This role requires exceptional attention to detail and knowledge of insurance carriers, Medicare guidelines, as well as federal, state, and accreditation agencies.

Responsibilities

• Serve as the first point of contact for patients, delivering high standards of customer service and compassion.
• Facilitate patient entrance into Mercy facilities through scheduling, registration, and financial clearance processes.
• Perform benefit verification and pre-certification.
• Collect pre-visit payments.
• Ensure accurate patient data entry into the patient record.
• Maintain up-to-date knowledge of insurance carriers, Medicare guidelines, and regulatory requirements.
• Collaborate with patients, physicians, clinical and non-clinical staff, and insurance companies.

Requirements

• 1-3 years of clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.
• Strong communication skills, both oral and written, with excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with diverse stakeholders.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and perform tasks with a high level of accuracy.
• Proficiency with computer systems, including 10-key calculator and keyboard.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs on a regular basis.
• Prolonged standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.