Patient Access Representative II, Full-Time, Days, Baptist ED St. Augustine
About the Role
Baptist Health is hiring a Patient Access Representative II to join our Patient Access team at Baptist ED St. Augustine in St. Augustine, FL. This is a full-time opportunity.
The Patient Access team plays a critical role in creating a positive patient experience while ensuring accurate registration, regulatory compliance, and efficient access to care. This role is ideal for an experienced patient access professional who is comfortable working across multiple systems, supporting patients and visitors, and maintaining accuracy and compliance in a fast-paced healthcare environment.
Schedule
Monday, Tuesday, Friday 6:45 AM–7:15 PM
Responsibilities
- Register patients accurately and efficiently
- Utilize multiple systems and interfaces to support patient access functions
- Maintain cross-training to work in multiple patient access areas
- Provide service excellence to patients and visitors through face-to-face and telephonic encounters
- Contribute to Patient Access Services (PAS) goals, including collections, palm scanning, and other departmental initiatives
- Maintain knowledge of applicable state and federal regulations, including EMTALA, AHCA, and JCAHO
- Maintain professional relationships with clinical and non-clinical team members
- Ensure required patient consent forms and compliance documentation are completed accurately
- Maintain patient privacy and confidentiality in accordance with HIPAA guidelines
Requirements
- Customer Service Experience (required)
- Healthcare Experience (required)
- 1–2 years Insurance Experience (required)
- Experience in Hospital Registration or Patient Access (preferred)
Education & Credential Requirements
- High School Diploma or equivalent (required)
About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.