Patient Access Representative II, Emergency Departmnet, Full-Time, Days, Baptist South

About the role

Baptist Health is a top place to work in health care, caring for more patients in Northeast Florida than any other provider and ranked “most preferred” for over 30 years. As Jacksonville's only locally governed, faith‑based, not‑for‑profit health system, Baptist Health provides a full spectrum of preventive and specialty care through 200+ locations and six hospitals, including centers of excellence such as Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital. The Patient Access Representative II will join the Emergency Department team at Baptist South – Main Building in Jacksonville, FL, supporting patient registration and access in a fast‑paced environment.

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and other healthcare team members
• Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information
• Verify insurance coverage and collect required patient information and documentation
• Assist patients with questions related to registration, insurance, and the access‑to‑care process
• Communicate professionally and effectively with patients and internal departments
• Maintain confidentiality of patient information and follow applicable privacy and organizational policies
• Utilize computer systems and patient access technology to accurately document and update patient information
• Support efficient patient flow and contribute to a positive patient experience
• Register patients accurately and efficiently
• Utilize multiple systems and interfaces
• Cross‑trained to work in multiple patient access areas
• Maintain service excellence to patients and visitors for face‑to‑face and telephonic encounters
• Contribute to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possess a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintain a professional relationship with all clinical and non‑clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintain patient privacy in accordance with HIPAA guidelines

Requirements

• Customer Service Experience (required)
• Healthcare Experience (required)
• 1–2 years Insurance Experience (required)
• Experience in hospital registration or patient access (preferred)
• High School Diploma or equivalent (required)

Schedule

Full‑time position. Shift: Sunday‑Wednesday, 9:30 AM – 7:00 PM.