Patient Access Representative II, Emergency Department, Full-Time, Days, Baptist ED St. Augustine

About the role

Baptist Health is hiring a Patient Access Representative II to join our Emergency Department team at Baptist ED St. Augustine in St. Augustine, FL. This is a full-time opportunity.

The Patient Access team plays a critical role in creating a positive patient experience while ensuring accurate registration, regulatory compliance, and efficient access to care. This role is ideal for an experienced patient access professional who is comfortable working across multiple systems, supporting patients and visitors, and maintaining accuracy and compliance in a fast-paced healthcare environment.

This role serves as the entry point into the Patient Access career path for candidates who bring relevant experience in customer service, healthcare, insurance, scheduling, registration, call center or administrative support. This role supports timely and accurate patient registration, scheduling, pre-registration, insurance verification, financial clearance, and point-of-service collection activities in a fast-paced hospital environment. This includes both straightforward and complex scenarios. The Representative II is expected to quickly develop proficiency in front-end revenue cycle workflows while delivering a professional, compassionate, and service-oriented first impression for patients and families.

Primary Location: Saint Augustine - Main Building Freestanding ED

Responsibilities

• Register patients accurately and efficiently
• Utilize multiple systems and interfaces to support patient access functions
• Maintain cross-training to work in multiple patient access areas
• Provide service excellence to patients and visitors through face-to-face and telephonic encounters
• Contribute to Patient Access Services (PAS) goals, including collections, palm scanning, and other departmental initiatives
• Maintain knowledge of applicable state and federal regulations, including EMTALA, AHCA, and JCAHO
• Maintain professional relationships with clinical and non-clinical team members
• Ensure required patient consent forms and compliance documentation are completed accurately
• Maintain patient privacy and confidentiality in accordance with HIPAA guidelines

Experience

• Customer Service Experience (required)
• Healthcare Experience (required)
• 1–2 years Insurance Experience (required)
• Experience In Hospital Registration Or Patient Access (preferred)

Education & Credential Requirements

• High School Diploma or equivalent (required)

Schedule

Monday - Friday 7:15 AM - 3:45 PM