Patient Access Representative II, Full-Time, Baptist North ED

About the role

Baptist Health, recognized as a top place to work in healthcare, cares for more patients in Northeast Florida than any other provider and has been ranked as “most preferred” for over 30 years. We are Jacksonville's only locally governed, faith-based, not-for-profit health system, offering a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital.

We are hiring a Patient Access Representative II to join our Patient Access team in Jacksonville, FL.

Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

Requirements

• 1-2 years of customer service experience required
• 1-2 years of healthcare experience required
• 1-2 years of insurance experience required
• High school diploma required

Primary location: North - Main Building Freestanding ED

Schedule

This is a full-time opportunity.