Patient Access Representative II

Job Description

Obtains all necessary information to register and financially clear patients. Acts as a key resource by providing functional guidance and direction to new employees, resolving problems, using sound judgment and initiative as workflow requires. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Responsible for providing issue identification, assessment, and resolution as well as technical support in order to achieve desired outcomes and compliance with the Electronic Health Record (EHR) and Sutter Health policies and standard procedures. Oversees the collection of information that is obtained during the registration work flow process to ensure efficient and accurate registration of patients in Emergency, Ambulatory, Inpatient and Outpatient service areas related to hospital billing and compliance.

Education

HS Diploma or General Education Diploma (GED)

Typical Experience

2 years of recent relevant experience

Schedule

Variably scheduled, including days, evenings, weekends, and holidays as needed.

Benefits

No Unions

Status

Non-Exempt

Total Compensation

Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Pay Range

$29.76 to $37.19 / hour