Patient Access Representative II

Job Description

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Education & Experience

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• HS Diploma or equivalent education/experience
• Typical Experience: 1 year of recent relevant experience
• Preferred Experience: 1 year within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities.

Skills & Knowledge

• General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
• Working knowledge and understanding of insurance and medical terminology.
• Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
• Time management skills and the ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in the patient registration systems.
• Possess verbal and written communication and active listening skills.
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
• Accuracy and attentiveness to detail.
• Decision making and problem solving skills.
• Must be able to work concurrently on a variety of tasks/projects in a diverse environment.
• Able to meet or exceed targeted customer service, productivity and quality standards.
• Computer proficiency skills.
• Requires the ability to work with and maintain confidential information.

Shift & Schedule

• Varied Schedule
• Per Diem/Casual Shift
• Hours: 8 Days Of The Week
• Variable Weekend Requirements: Every other Weekend

Benefits

• No Unions

Position Status

• Non-Exempt

Total Compensation

• Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs.
• Base pay is only one component of Sutter Health’s comprehensive total rewards program.
• Eligible positions also include a comprehensive benefits package.