Patient Access Representative II

Entity Medical University Hospital Authority (MUHA)

Worker Type

Worker Sub-Type

Cost Center

Specialty Clinic

After Hours Care

Weekends and holidays

Hours of Operation

Position

Greets and welcomes patients and families

Optimizes the patients’ experience and clinic efficiency time

Schedules appointments appropriately

Maintains patient accounts

Collects Co-pays and prior patient balances

Protects patients' rights

Customer service, message distribution, ancillary scheduling and referrals management

Interacts with medical professionals and other care team members

Qualifications

Bachelor’s degree from an accredited college/university

or a high school diploma or equivalent (GED)

and two years of work experience in a Medical Office, Call Center, and/or customer service business environment

and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience

Pay Rate Type

Hourly

Pay Grade

Health-21

Scheduled Weekly Hours

8

Work Shift

Variable

Specialty Clinic

Monday–Friday, 8:00 AM–4:30 PM

After Hours Care

Monday–Friday, 3:00 PM–10:00 PM

Weekends and holidays

11:00 AM–8:00 PM

Additional Job Description

Example Schedule

Week 1

Monday–Friday, 7:30 AM–4:00 PM

Week 2

Monday–Friday, 3:00 PM–10:30 PM

Week 3

Monday–Thursday, 8:30 AM–5:00 PM, plus weekend coverage

EEO Statement

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.