Patient Access Representative I - Per Diem, Variable (East Los Angeles)

About the Role

The Patient Access Rep I arranges for the efficient and orderly admission of all inpatients and outpatients, ensuring accurate patient information is collected and patients are aware of hospital policies and procedures.

Responsibilities

• Registers all patients according to department procedures.
• Completes all necessary admission (including consent) forms accurately and thoroughly.
• Verifies medical record status using Master Patient Index function prior to entering patient information into Optimum.
• Ensures accurate entry of patient’s name, chief complaint, and other information.
• Prepares patients' financial folders and distributes copies to appropriate departments.
• Ensures each account is billable and pre-certification requirements are met.
• Contacts physician’s offices to obtain required pre-admission information as needed.
• Ensures patients have required authorization for scheduled procedures.
• Explains hospital policies regarding payment of service, collects payments, and issues receipts.
• Requests and obtains copies of identification and insurance cards (front and back) during admission.
• Verifies insurance coverage and eligibility.
• Ensures each patient receives an identification bracelet upon admission.
• Operates PBX, answers incoming calls, and transfers them to the appropriate department or patient room professionally.
• Performs paging via overhead and other hospital systems, including announcing and reporting hospital emergency codes.
• Ensures physicians are authorized to admit patients and refers delinquent physicians to the hospital administrator or designee.
• Provides a safe environment for patients, visitors, and others.
• Maintains confidentiality of patients, families, employees, and visitors.

Requirements

• High School Diploma or GED.
• One year of previous experience in a customer service role.
• Basic understanding of medical terminology.
• Excellent written and verbal communication skills in English.
• Strong time management skills.
• Ability to multitask and maintain a work pace appropriate to workload.
• Excellent customer service skills.
• Computer literacy and proficiency.
• Must demonstrate customer service skills appropriate to the job.
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only).

Preferred Qualifications

• Previous healthcare experience.
• One year of admitting office and/or PBX operator experience.
• Bilingual skills to communicate effectively with patients and families.

Physical Requirements

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Constantly
• Reaching with Hands and Arms: Frequently
• Climb or Balance: Occasionally
• Stooping, Kneeling, Crouching, or Crawling: Occasionally
• Talking: Constantly
• Hearing: Constantly
• Seeing: Constantly
• Performing repetitive motions with arms or hands: Frequently
• Lifting, carrying, pushing or pulling up to 10 lbs: Occasionally
• Lifting, carrying, pushing or pulling up to 25 lbs: Occasionally
• Lifting, carrying, pushing or pulling up to 50 lbs: None
• Lifting, carrying, pushing, or pulling greater than 50 lbs: None
• Driving: None

Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable state and local law, to enable individuals with disabilities to perform the essential functions.

Pay

Average rate of pay: $25.00 (includes overtime for 12 total hours worked).