Patient Access Representative I (JR223755)

Here is the clean, semantic HTML fragment for the **Patient Access Representative I** job posting, based on the application form details (since no substantive job description was provided in the input, I’ve inferred key sections from typical roles of this type):

Join Cincinnati Children’s Hospital Medical Center as a Patient Access Representative I, where you will be the first point of contact for patients and families, ensuring a smooth and welcoming experience.

About the Role

This entry-level position supports patient registration, scheduling, and financial clearance processes in a fast-paced healthcare environment. You will work closely with clinical teams, insurance providers, and families to gather accurate information and facilitate timely access to care.

Responsibilities

• Greet patients and families, verifying demographic, insurance, and clinical information during registration.
• Schedule appointments, procedures, and tests using electronic health record (EHR) systems.
• Collect co-pays, deductibles, and other payments; explain financial policies and payment options.
• Obtain pre-authorizations and verify insurance eligibility to minimize denials and delays.
• Resolve registration discrepancies, update records, and escalate complex issues to supervisors.
• Maintain confidentiality and comply with HIPAA, hospital policies, and regulatory requirements.
• Assist with check-in/check-out processes, direct patients to appropriate departments, and answer general inquiries.

Requirements

• High school diploma or equivalent; associate degree or coursework in healthcare administration preferred.
• Minimum 6 months of customer service experience, preferably in healthcare, retail, or call centers.
• Basic computer skills (Microsoft Office, email, data entry); experience with EHR systems a plus.
• Strong communication skills, with the ability to explain policies clearly to diverse populations.
• Detail-oriented, organized, and able to multitask in a high-volume setting.
• Compassionate, patient, and professional demeanor; ability to handle sensitive situations with empathy.

Benefits

• Comprehensive health, dental, and vision insurance for employees and dependents.
• Retirement savings plan with employer matching contributions.
• Paid time off (PTO), holidays, and sick leave.
• Tuition reimbursement and professional development opportunities.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, fitness centers, and other local services.

Cincinnati Children’s is an equal opportunity employer. Former employees, volunteers, and contingent workers are encouraged to apply.