Patient Access Representative I

About the role

As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including verifying patient identity, selecting the correct patient record, reviewing schedules and physician orders, scanning important documents, and entering patient information into the electronic health record.

Responsibilities

• Verify patient identity and select the correct patient record
• Review schedules and physician orders to register the patient for the appropriate service
• Scan and verify important documents such as insurance cards, ID's, Living Wills, and POAs
• Explain and complete complex regulatory and compliance documents
• Adhere to all applicable privacy and compliance standards
• Collect co-payments, deposits, and outstanding balances
• Perform transactions securely during the registration process
• Greet patients and families, answer questions, and ensure they arrive to the appropriate service area at the right time
• Perform scheduling, pre-admission, and discharge duties
• Provide supervision and patient information updates to families in waiting rooms

Qualifications

No specific certification or licensure requirements. Proficiency in keyboarding is preferred. Associate or bachelor’s degree in lieu of two years of experience is acceptable.

Benefits

• Caring For Your Family and Your Career Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Schedule

First (Days)

Pay

Up to $1,500 Sign-On Bonus for Qualified Candidates!