Patient Access Representative I

About the role

Our patients are our number one priority! We're committed to giving children back their childhood! The Patient Access Representative I will work Monday - Friday 7:30 am - 5:00 pm, 40 hours per week, at the Frisco - Ambulatory Surgical Center location.

Responsibilities

• Greets patients/families in a professional and welcoming manner
• Functions as a liaison between patients, families, and staff
• Performs scheduling and registration process for appointments within the ambulatory setting
• Performs check-in and check-out for patient visits
• Obtains accurate collection of patient demographics, identification, insurance coverage, and other relevant information
• Promotes and assists patients/families in signing up for MyChart
• Provides guidance to patient/families about the financial screening process
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
• Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures
• Maintains patient information and documentation in electronic medical record
• Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
• Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols
• Maintains and distributes incoming departmental faxes
• Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs)
• Scans clinical record information and correspondence into patient’s electronic record
• Maintains scheduling, registration, and referral work queues in Epic
• Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team
• Maintains registration-related key performance indicators as determined by supervisor or manager
• Supports hospital and departmental performance improvement goals
• Supports departmental initiatives and change efforts
• Practices financial and resource stewardship
• Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values
• Additional duties as assigned

Requirements

• High School education or equivalent
• Preferred 2 years working in a medical office setting
• Preferred experience in insurance procedures
• Preferred experience in medical appointment scheduling