Patient Access Representative I (F)

About the role

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Responsibilities

• Communicate with patients, participants, and staff to accurately schedule prescribed procedures and gather necessary demographic, insurance, and clinical information.
• Enter patient information into the appropriate database.
• Resolve issues about the type, date, or location of prescribed procedures by seeking appropriate resources.
• Schedule patient procedures to efficiently utilize patient time and clinical resources.
• Coordinate and communicate schedules.
• Assist with insurance pre-certification/authorization activities.
• Provide counseling to patients or representatives regarding pre-service requirements and instructions.
• Perform clerical and reception duties associated with patient registration.
• Fill in at any registration desk (once trained) to check in patients and schedule follow-up appointments.
• Travel to multiple sites and accept work assignment changes as early as 6:00 am.
• Perform other duties as assigned.

Requirements

• High School diploma/GED or 10 years of work experience.

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0–25 lbs.
• Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more), and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication; ability to hear alarms and malfunctioning machinery.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting, and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25–50 lbs.
• Rare climbing.