Patient Access Representative I

Entity: Medical University Hospital Authority (MUHA)

About the role

The Patient Access Services Representative reports to the Patient Access Services Supervisor. Under general supervision, this role provides high-level customer service while facilitating accurate and timely completion of registration, verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services.

This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. The role works with patients to set up payment arrangements and to arrange/apply for assistance programs. The Patient Access Services Representative assists in collecting copayments and deductibles and solves basic billing inquiries. At the MUSC Children's Summey Medical Pavilion, this role also assists with scheduling a variety of children's specialty appointments and procedures.

Responsibilities

• Provide high-level customer service during patient registration.
• Verify and prepare patient accounts for inpatient and outpatient billing.
• Review and verify payment methods, including insurance, self-pay, and agency options.
• Set up payment arrangements and assist patients with assistance programs.
• Collect copayments and deductibles.
• Resolve basic billing inquiries.
• Schedule children's specialty appointments and procedures at the MUSC Children's Summey Medical Pavilion.

Requirements

• High school diploma or equivalent (GED).
• 1 year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Pay

Hourly pay grade: Health-20.

Schedule

Scheduled weekly hours: 40.