Patient Access Representative (Financial Counselor)

About Our Client:The organization operates a statewide health care system in Maine, addressing the challenge of personalizing and streamlining health care across various settings including large medical centers, rural community practices, and home care. It aims to improve healthcare delivery by connecting communities through compassionate care and support. About the Opportunity:The PATIENT ACCESS REPRESENTATIVE (FINANCIAL COUNSELOR) is responsible for ensuring reliable cash flow and maximizing revenue collections while minimizing bad debt. This role directly supports the financial health of the organization by screening accounts for financial assistance opportunities and counseling patients on their financial responsibilities, contributing to both financial outcomes and patient relations. Responsibilities:Screen patients for healthcare coverage or financial assistance eligibilityCounsel patients on financial responsibility and available assistance programsAssess and offer financial assistance daily to qualifying patientsLiaise with departments to determine financial options for scheduled proceduresRecord and prepare statistics related to financial assistance outreachMaximize revenue collections and minimize accounts receivable lossesMaintain compliance with safety policies and report hazardsIdentify and collect outstanding patient balancesServe as Superuser for primary computer systemsIdentify opportunities for process improvementParticipate in special projects as neededStay updated on admission, registration, and pre-registration requirementsPerform other duties as assigned Requirements:High School Diploma or GEDMinimum one year of Patient Access experience in hospital, physician office, or medical settingAt least one year experience with medical terminology and health insuranceIntermediate proficiency in Windows, Excel, and Microsoft OfficeTyping speed of 35+ words per minuteAbility to work remotely with occasional onsite presenceAbility to train onsite for 3 months or longer at specified locationFlexibility to work Monday-Friday between 7:30 AM and 4:00 PM EST with occasional overtime and weekendsFull flu vaccination and compliance with applicable booster requirementsMust be 18 years or older Preferred Qualifications:Experience with electronic health recordsExperience in hospital patient registration or patient account services Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Benefits & Perks:Paid Time Off starting immediately plus eight paid holidaysMedical plan options with access to Health Spending or Health Savings AccountsDental, vision, life and AD&D insurance, short-term and long-term disability coverage401(k) savings plan and employee stock purchase programEducation reimbursement and employee discountsEmployee assistance and referral bonus programsVoluntary benefits including pet, legal, and long-term care insurance Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.