Patient Access Representative (Financial Counselor)

Primary Responsibilities

• Screens appropriate patients for possible healthcare coverage or financial assistance opportunities to determine eligibility, coverage levels, and billing requirements
• Counsels patients as to financial responsibility while assessing suitability for inhouse programs of Free Care, Discounted Care and Payment Plans
• Functions as the liaison with various departments for determining financial options and financial counseling for scheduled procedures and price-shopping
• Records and prepares statistics for outreach of financial assistance programs offered
• Maximizes revenue collections
• Minimizes accounts receivable losses (bad debt) by use of workflows, technology, and tools provided
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
• Functions as a Superuser for primary computer systems
• Proactively identifies process improvement opportunities
• Works on Special Projects as needed

Required Qualifications

• A High School Diploma/GED
• 1+ years of Patient Access experience in a Hospital Registration Department, physician office or any medical setting
• 1+ years of experience using medical terminology
• 1+ years of health insurance experience
• Intermediate level of proficiency in Windows, Excel, and Microsoft Office
• Ability to type at the speed of 35+ WPM
• Ability to work remotely with occasional onsite as needed
• Ability to train onsite for 3 months OR longer at Northern Light Health & Medical Center, 489 State Street in Bangor, ME
• Ability to work any shift between the hours of 7:30 AM - 4:00 PM EST from Monday - Friday including the flexibility to work occasional overtime and weekends based on business need
• Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements.
• Must be 18 years of age or older

Preferred Qualifications

• 1+ years of electronic health record experience
• 1+ years of experience in a Hospital Patient Registration OR Patient Account Services

Soft Skills

• Verbal and written aptitude for adequate communication with the public, physicians, physician office staff, Registration staff, and other healthcare professionals
• Must demonstrate the ability to work well with others and to work independently without direct supervision
• Must exhibit a caring attitude toward patients, co-workers, and other customers
• Ability to handle multiple priorities successfully
• Ability to demonstrate close attention to detail
• Ability to present in a professional manner
• Strong interpersonal, communication and customer service skills
• Ability to use multiple systems and multi-task

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

We’re honored to be recognized for our exceptional work culture