Patient Access Representative | Emergency Center | 32 hrs/wk

Facility: Sanford Med Ctr Fargo • Location: Fargo, ND

About the role

Shift charge position in a fast-paced Emergency Department, registration focused. Must be able to multi-task, lead a team, and provide excellent communication between departments and staff. Hours include weekends and holiday rotation.

• Week one: Wednesday through Saturday, 2:30p–11:00p
• Week two: Sunday 2:30p–11:00p, Wednesday through Friday, 2:30p–11:00p

Responsibilities

Registration

• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Inform patients what the document is and capture signatures on necessary paperwork
• Establish and assign financial responsibility and assist with payment arrangements while adhering to appropriate policies and procedures
• Collect co-payments, pre-payments, and payments on account balances
• Work through the registration work queue to address and resolve registration errors or denied insurance claims

Scheduling

• Work with nursing team and providers to coordinate and schedule appointments to meet patient’s needs and provider schedules
• Obtain and coordinate referrals and conduct pre-authorization
• Arrange interpreter services
• Check patients in and out
• Operate multi-line phone
• Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers

Additional Duties

• Preparation and coordination of charts
• Organize supporting provider documents
• Initiation and collaboration of patient financial assistance
• Track patient visits and health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordinate Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as making copies or sending faxes

Requirements

• High school diploma or equivalent preferred; post-secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful; customer service skills essential
• Six months’ customer service experience desired
• May require BLS for certain locations and/or settings

Schedule

• Full time
• Weekly Hours: 32.00
• Evening shifts

Pay

Salary Range: $16.25 – $23.00 per hour

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package to maintain a healthy home-work balance