Patient Access Representative | Emergency Center Registration | 16 hrs/wk

Facility: Sanford Med Ctr Fargo • Location: Fargo, ND

About the role

Join our Sanford Patient Access team in the Emergency Department, a moderate to fast-paced environment supporting registration duties. As the first point of contact, you will provide extraordinary customer service and create a welcoming, safe environment for patients in person or on the phone. Strong attention to detail and the ability to shift easily between tasks are essential.

Schedule

• Part-time, 16 hours per week
• Shifts: Thursdays 10:00 AM – 6:30 PM and Fridays 8:30 AM – 5:00 PM

Pay

Salary range: $16.25 – $23.00 per hour

Responsibilities

Registration

• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Inform patients about documents and capture necessary signatures
• Establish and assign financial responsibility while adhering to policies and procedures
• Collect co-payments, pre-payments, and payments on account balances
• Work through the registration work queue to address and resolve registration errors or denied insurance claims

Scheduling

• Coordinate and schedule appointments with nursing teams and providers to meet patient needs
• Obtain and coordinate referrals and conduct pre-authorization
• Arrange interpreter services
• Check patients in and out
• Operate a multi-line phone system
• Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator calling codes and paging providers

Additional Duties

• Prepare and coordinate charts
• Organize supporting provider documents
• Initiate and collaborate on patient financial assistance
• Track patient visits and health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordinate Telemed appointments
• Make reminder calls for appointments
• Handle hospital admissions
• Perform office duties such as making copies or sending faxes

Requirements

• High school diploma or equivalent preferred; post-secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology knowledge helpful
• Customer service skills essential
• Six months of customer service experience desired
• BLS certification may be required for certain locations and/or settings

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees, including:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package

For more information about Total Rewards, visit sanfordcareers.com/benefits.