PATIENT ACCESS REPRESENTATIVE (ED & ADMISSIONS)

Closing date: Wednesday, September 03, 2026, at 4:00 PM (DST). Applicants must have a valid, unrestricted insurable driver’s license. Resumes and references are required.

Responsibilities

• Provides high-quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry.
• Greets all patients, families, and visitors; verifies appointment information; provides directions; and responds to inquiries as appropriate.
• Interviews new patients to determine eligibility and adds to database to build patient health record.
• Performs registration/check-in processes, including data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures, and generating population health summary.
• Verifies insurance eligibility for services rendered with the payers and documents appropriately; assists in obtaining or validating pre-certification, referrals, and authorizations.
• Reviews patient registration information for updates and/or changes to primary and secondary insurance coverage to ensure accuracy of billing.
• Checks patient into the clinic via the electronic record to acknowledge arrival for an appointment or request for evaluation and to generate a visit record.
• Participates in departmental orientation, on-the-job training, and quality assurance programs/initiatives.
• Interviews patients to obtain information to initiate a new health record and communicates to Health Information Management when record reactivation is required.
• Requests tribal enrollment and other eligibility documents for verification to ensure coverage.
• Determines sources of discrepancy or reasons for denial and implements corrective action as appropriate to ensure claims can be processed for payment.
• Schedules appointments for patients needing follow-up in the clinic or specialty areas.
• Performs or actively facilitates faxing of appropriate documents and records to other facilities or medical providers.
• Performs other duties as assigned.

Requirements

• One (1) year of direct work experience in registration, scheduling, screening, or customer service.
• High School Graduate or Equivalency (HSE).

Please email degree or transcripts to philbert.yazzie@fdihb.org.

Pay

$19.06 – $22.88/hour

Notes

FDIHB and its facilities are located within the Navajo Nation and, in accordance with Navajo Nation law, has implemented a Navajo/Indian Preference in Employment Policy. Pursuant to this Policy, applicants who meet the minimum qualifications and who are enrolled members of the Navajo Nation will be given primary preference in hiring, and members of other federally recognized Indian tribes will be given secondary preference.