Patient Access Representative

About the role

Operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately.
Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system.
Support patient care and communication flow through efficient call handling and accurate documentation.

Responsibilities

• Answer 100–150 calls daily, routing them correctly and ensuring patients receive timely service.
• Schedule appointments according to clinic protocols, maintaining precision in the electronic medical record (EMR).
• Document all communication appropriately and ensure accurate message routing to the correct clinical teams.
• Achieve high-performance metrics (e.g., 85% of calls answered within 30 seconds;
• Contribute to a seamless patient experience by ensuring efficient phone operations and communication standards.

Requirements

• High school diploma preferred with experience using a multi-line phone system.
• Strong verbal communication skills and ability to multitask in a fast-paced environment.
• Detail-oriented with the ability to document and route messages accurately in the EMR.
• Dependable and adaptable with a commitment to supporting CIS’s mission and patient-focused care philosophy.