Patient Access Representative - Days and 1 day during the weekend per month

Patient Access Representative

Greets patients, family members and other customers in a courteous and welcoming manner.

• Asks for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment.
• Exchanges all information in a friendly, kind manner.
• Must possess exceptional people skills.
• Exercises a high degree of control over confidential medical information.
• Keeps offices and work area orderly and properly stocked.
• Responsible to access department communications daily utilizing telephone voice mail and/or e-mail.
• Expected to make immediate requested changes to current information collection procedures utilizing daily communications.
• Acts as a preceptor for new hires to provide all levels of education required for that position.
• Performs other duties as assigned by the PAS leadership team.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Additional Information

• Shift details: 30 hours per week - 6:30AM -5pm any day of the week and requires One Saturday shift 7:30a-3p per month.
• Location: This position rotates between South Airport Lab, Munson Professional Building and General Registration in the main lobby.
• Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella.
• MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.