Patient Access Representative - Community Care

Job Summary

Geisinger’s Patient Access Representatives (PARs) handle patient inquiries daily, maintaining empathy, professionalism, and a positive patient experience.

Job Duties

• Greets and registers incoming patients, supports the patient check out process, and schedules future appointments as applicable.
• Checks patients in for appointments, verifies demographics, reads and interprets insurance responses, assigns insurance tiers, ensures patient receives necessary disclosure and privacy information, and obtains necessary legal and financial signatures.
• Communicates financial obligations to patients, collects fees at time of service, and notifies patients or guarantors of anticipated financial responsibility.
• Completes patient's visit by scheduling any necessary follow-up appointments, processes multi-channel messages related to patient and/or physician requests, and assists with referrals and pre-certifications.
• Maintains productivity and quality performance expectations, independently works work queues, and ensures timely resolution of all accounts.
• Accurately performs medical record maintenance and releases, assists with patient recall and reschedule lists, and abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.

Qualifications

• High School Diploma or GED
• Minimum of 1 year related work experience (Preferred)

Skills

• Excellent communication skills
• Empathy and professionalism
• Confidentiality and compliance with HIPAA
• Medical record maintenance and release
• Knowledge of insurance rank requirements
• Ability to work independently and manage work queues

Benefits

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay, and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Pay

Position Details: Hours - 40 hours a week, full time.

Schedule

Position Details: Hours - 40 hours a week, full time.