Patient Access Representative

Job Overview

In this role, the Patient Access Representative will provide comprehensive administrative and operational support to the NBI Geriatric Department. Functions include, but not limited to the day-to-day operations such as answering phones, ensuring all required demographic, financial, referral/authorizations, clinical and other registration data is accurately scheduled, collected, verified and communicated appropriately.

Qualifications

• High School Diploma
• Customer service experience
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care Medical terminology and computer skills
• Associate degree (preferred)
• Minimum of 1 year of patient access, registration, or healthcare front-desk experience (preferred)
• Proficiency with electronic medical records (Epic preferred)
• Bilingual (preferred)

Scheduling Requirements

Day shift, 8:00am-4:00pm
Monday through Friday
Full-Time, 37.5 hours per week

Essential Functions

• Answering phones courteously and in a timely manner
• Show good judgment in the answering and referral of phone calls
• Schedules patient appointments and completes a full registration and patient eligibility review
• Knowledge of health insurance coverage including verification of benefits, pre-certification/pre-authorization for imaging
• Obtain referrals and authorizations for appointments
• Makes appointment confirmation calls
• Maintains chart accuracy in EMR system by ensuring appropriate records are collected and scanned appropriately
• Management/monitoring of registration work-queues
• Demonstrates a high degree of accuracy and attention to detail at all times
• Ability to interact with patients and caregivers in a professional, personable and empathetic manner
• Communicates problems to the proper personnel promptly; asks questions to clarify misunderstandings; requests assistance from appropriate personnel in the event of an unusual or difficult situation
• Ability to work collaboratively as part of a team; offering assistance whenever colleagues are in need
• Communicates with Physician/s per their schedules
• Demonstrates excellent customer service in communication with physicians/physician staff, all departments within the medical center, miscellaneous callers and visitors
• Obtains adequate/accurate information and delegate information appropriately
• Maintains communication with physicians, mid-level providers, patients’ hospitals, insurance companies
• Demonstrates good judgment by following written and verbal instructions carefully
• Demonstrates the ability to adapt to change in the workload as required; uses time productively
• Performs all other duties as assigned

Benefits and Perks

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer. At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.