Patient Access Representative

Patient Access Representative

Responsibilities

• Answer phone calls and route to appropriate person or document messages from patients/representatives accurately and deliver to appropriate members of the care team in a timely manner.
• Schedule appointments for MDs, NPs, therapists, nurses, nutritional services, and peer specialists; contact clients to reschedule appointments or provide appointment reminders, as warranted.
• Perform patient registration duties including patient identification and EMR documentation of accurate demographic, insurance, and check-in details with attention given to any patient-specific alerts.
• Collect and process co-pays and provide receipts.
• Process mail, faxes, make copies as requested, troubleshoot printer/copiers, and request needed supplies such as toner and paper.
• Prepare and process work orders, as required.

Qualifications

• One year college/technical school or High school diploma (equivalent) with one year relevant experience.
• Strong organizational skills.
• Knowledge of medical procedures and medical terminology.
• Excellent oral and written communication skills required.
• Ability to effectively use an electronic medical record.
• Ability to work in a fast-paced outpatient family and behavioral health clinic environment.

Pay

$21.00 - $23.00 per hour.

Benefits

• A Collaborative and Supportive Team Atmosphere
• Competitive Compensation and Paid Time Off Package
• Family-Friendly Workplace
• Medical/Dental/Vision Coverage
• 401(k) Retirement Savings Plan
• Continuing Education Opportunities

About the Role

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform a variety of customer service functions that support clinic operations. Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high-quality, integrated, community-based services that meet the evolving needs of our communities. We are committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

Liberty Resources

Liberty Resources Integrated Health Care is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.