Patient Access Representative

We are currently seeking a Patient Access Representative

We are currently seeking a Patient Access Representative who will serve in Centralized Registration to provide high quality service to the Wake County Public Health Clinic clients. This position assists patients with onsite customer service functions, ensures all necessary documents are provided, activates patients in the EMR system, collects payments, and obtains demographic and financial information all working together to meet the goals of the work area. The Patient Access Representative serves as the public’s first point of contact for the Health Clinics. This is a rewarding career that will allow you to positively impact citizens lives every day!

About the Role

Knowledge of clinics within Public Health
Responds to inquiries from both internal and external customers
Gathers intake or service requests information
Registers customers for services, schedules appointments and service-calls and provides necessary information
Receives monies, enters customer information into databases and provides receipts if appropriate
Balances cash drawers
Insurance and income verification

Essential Responsibilities

• Knowledge of clinics within Public Health
• Responds to inquiries from both internal and external customers
• Gathers intake or service requests information
• Registers customers for services, schedules appointments and service-calls and provides necessary information
• Receives monies, enters customer information into databases and provides receipts if appropriate
• Balances cash drawers
• Insurance and income verification

Required

• The Basics (Required Education and Experience)
• A high school diploma or GED
• One year of job-related experience
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.
• Beyond the Basics (Preferred Education and Experience)
• Experience working in a medical and/or banking setting
• Experience with Human Services Programs: OnBase, NCIR, Athena, SharePoint and Medical Records
• Spanish language skills

How We'll Know You're 'The One'

• Demonstrates a high degree of adaptability
• Possesses a high level of energy
• Self-starter
• Excellent communication skills
• Provides a high level of customer service at all times
• Positive team player with great interpersonal skills
• Ability to work efficiently in a very high pace environment
• Ability to multi-task
• Pays very strong attention to detail and accuracy

What Makes Wake Great

• Consistently ranked high among the best places to live and work in America
• Home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes
• In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh
• Estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county
• Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County
• Wake County uses the Council/Manager form of government
• Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms
• In Fall 2026, two at-large seats will be added for nine total commissioners
• The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating
• The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees
• Wake County Government came in at #2 on the Healthiest Employers list for 2024
• This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities
• Equal Opportunity Statement
• Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics
• Background Check Statement
• Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements
• Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment
• Equal Opportunity Statement
• Wake County Government is an Equal Opportunity Employer
• Emergency Service Worker Statement
• In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected
• Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency
• Employee may also be required to participate in relevant exercises and regular preparedness training