Patient Access Representative

Welcome to Patients

Welcome patients and visitors in a courteous and timely manner, both in person and over the phone.

Accurately verify and update patient demographics, insurance, and registration information in the EHR.

Schedule appointments to optimize patient satisfaction, provider time, and most effective use of examining and treatment rooms.

Collect and verify insurance information and document eligibility for services.

Inform patients about co-payments, sliding fee discounts, and financial obligations.

Collect co-payments, fees, and account balances accurately, and document payments in the EHR.

Serve as the first point of contact to address patient inquiries and direct them to appropriate departments or staff.

Maintain the privacy and security of patient records in compliance with HIPAA and FQHC policies.

Collaboration and Support

Communicate scheduling issues, urgent needs, and patient concerns to appropriate team members.

Participate in patient access and quality improvement projects, such as recall outreach, scheduling optimization, and patient satisfaction efforts.

Benefits

Our team enjoys great benefits, including medical, dental, vision, 8 paid holidays, 2 floating holidays, generous paid time off that starts to accrue on your first day, and a 403(b)-retirement option.

Work Schedule

This position will have a Monday - Friday (5 day/8 hour) schedule and may offer support to other sites as needed based on business needs.

Pay

Compensation is $18-$19/hr.