Patient Access Representative
Location: Wallingford, CT (On-site)
About the role
A growing cardiology practice is seeking a Patient Access Representative to join its fast-paced call centre and patient services team. This position serves as the first point of contact for patients, handling a high volume of inbound calls, scheduling appointments, verifying insurance coverage, and ensuring an exceptional patient experience. This is an excellent opportunity for someone with medical office, patient registration, scheduling, or healthcare customer service experience who is looking to grow within a well-established healthcare organisation.
Responsibilities
- Answer a high volume of inbound calls from patients across multiple office locations.
- Schedule, reschedule, and confirm patient appointments.
- Register new patients and update demographic and insurance information.
- Verify insurance eligibility and benefits.
- Triage patient calls and route clinical concerns to nursing staff when appropriate.
- Schedule cardiology procedures, diagnostic testing, screenings, blood work, and follow-up appointments.
- Perform patient intake activities and maintain accurate patient records.
- Provide exceptional customer service while assisting patients with questions and concerns.
- Support check-in and check-out functions as needed.
Requirements
- Previous experience in patient access, patient registration, medical reception, medical scheduling, or healthcare customer service.
- Strong telephone and customer service skills.
- Experience verifying insurance and updating patient records.
- Ability to multitask in a fast-paced healthcare environment.
- Excellent communication and organisational skills.
- Knowledge of medical terminology.
Preferred Qualifications
- Experience working in a cardiology or specialty medical practice.
- Familiarity with Epic EMR.
- Patient intake, check-in, and check-out experience.
Skills
- Patient Access
- Patient Registration
- Medical Scheduling
- Patient Intake
- Insurance Verification
- Customer Service
- Call Centre Support
- Medical Terminology
- Appointment Scheduling
- Triage Support
Work Environment
- Fast-paced cardiology practice.
- Team-oriented and patient-focused environment.
- Opportunity for long-term employment with a leading healthcare organisation through a contract-to-hire arrangement.
- Strong potential for permanent placement based on performance.
Schedule
Monday-Thursday, 8:00 AM - 4:45 PM | Friday, 8:00 AM - 4:30 PM
Pay
The pay range for this position is $20.00 - $22.00/hr.
Benefits
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)