Patient Access Representative

About the role

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. You will interview and obtain demographic and financial information from patients or their representatives through face-to-face and virtual interactions to ensure appropriate care and compliant, accurate patient registration and billing. The role serves as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers. You will complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide the highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Performs other clerical duties as assigned.

Requirements

• Previous Patient Access Representative or Patient Scheduler experience (preferred).
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date (preferred).

Benefits

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include:

• Medical, dental, vision, life, and disability insurance, along with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling and generous time off.
• Wellness resources focused on physical, mental, and emotional health.

Note: Benefit eligibility may vary.

Pay

$17.29 - $23.70 / hour

Schedule

• Shift Rotation: Day/Eve/Night rotation.
• Weekends: Yes.

Job Location: Essentia Virginia Hospital