Patient Access Representative

Lexington Health · Columbia, SC · Yesterday

HealthcareFull-time

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals, and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. Recognized as one of the Best Places to Work in Healthcare by Modern Healthcare and the first in the state to achieve Magnet with Distinction status for nursing excellence, Lexington Health delivers over 4,000 babies annually, performs more than 34,000 surgeries, and is the region's third-largest employer. The network also features an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and specialized Alzheimer’s care. Postgraduate medical education programs include family medicine, transitional year residencies, and an informatics fellowship.

About the Role

Greets and registers all patients who present themselves for medical services. Obtains all necessary demographic and financial information to complete the registration process, ensuring legal and accurate billing and medical record input. Obtains appropriate authorizations and/or referrals, collects Point of Service payments, and accurately records transactions.

Responsibilities

Demonstrates ability and willingness to adapt to special circumstances such as patient emergencies, disasters, and staffing issues.
Thinks analytically to produce quality work and works efficiently and professionally.
Communicates information effectively to all ages and responds to customer/patient requests and needs, including accommodations for hard of hearing or other requirements.
Works independently or with nursing and other personnel to serve patient needs, their families, and representatives.
Possesses appropriate interviewing, communication, and negotiation skills, including active listening.
Works closely with the department during disaster team drills and enactments.
Obtains and enters demographic and financial information to ensure accuracy of the patient’s Medical Record and secures required legal signatures.
Enters information from physician orders into the appropriate patient’s Electronic Health Record (EHR).
Schedules appointments from physician order entry when needed.
Interviews patients and/or representatives to obtain demographic and financial information.
Obtains proper consent for adults and minors, including necessary signatures for registration.
Obtains and scans copies of driver’s licenses and insurance cards.
Assists patients to appropriate departments and/or nursing units.
Communicates face-to-face and by phone with patients and their representatives as needed.
Obtains and verifies Workers Compensation information at the time of registration.
Collects Point of Service payments and accurately records them, adhering to departmental policies.
Verifies the balance of the Cash Drawer at the start and close of shifts in assigned Patient Access locations.
Generates a trial balance when closing the Cash Drawer and prepares money for deposit, ensuring checks and balances are accurate.
Ensures money is never left unattended and is secured in the Cash Drawer or safe at all times.
Maintains a professional appearance, communication style, and knowledge base.
Accepts chain of command, supervision, and constructive criticism.
Contributes to teamwork and fosters harmonious relations with colleagues.
Displays a positive attitude toward job duties and assigned tasks.
Discourages gossip and treats others respectfully.
Speaks positively about Lexington Medical Center, the department, colleagues, and guests.
Handles incoming phone calls, routes them appropriately, or takes detailed, legible messages when necessary.
Maintains professional communications with all departments within the Lexington Medical Center community.
Attends monthly department meetings; if unable to attend, reads and acknowledges meeting minutes via email.
Performs additional activities as directed by management to meet patient needs and achieve departmental and organizational outcomes.
Utilizes the Service Recovery Process to resolve complaints and documents unusual situations.
Knows how to secure translators for patients or other parties requiring assistance.
Ensures Hazardous Waste or Hazardous Waste Pharmaceuticals are discarded, stored, and managed in properly labeled, closed containers prior to offsite disposal.
Completes initial RCRA training within 6 months of hire and annual RCRA training thereafter.
Performs duties as assigned by authorized personnel within the required time frame.

Requirements

High School diploma or equivalent.
Must attend department-approved training sessions to maintain the position (minimum of 8 hours required).
Experience with personal computers (PCs).
Excellent oral and verbal communication skills.
Ability to work well with people and handle potentially stressful situations.

Benefits

Day ONE medical, dental, and life insurance benefits.
Health care and dependent care flexible spending accounts (FSAs).
Eligibility for enrollment into the 403(b) match plan on day one, with Lexington Health matching dollar-for-dollar up to 6%.
Employer-paid life insurance equal to 1x salary; option to elect supplemental life insurance up to 3x salary at low-cost premiums.
Adoption assistance.
Employer-paid short-term and long-term disability coverage after 90 days of eligible employment.
Tuition reimbursement.
Student loan forgiveness.

Schedule