Patient Access Representative

About the role

At Quincy Medical Group, you are part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care.

Responsibilities

• Greet patients and visitors in a professional, welcoming, and compassionate manner.
• Register patients and accurately collect demographic, insurance, and financial information.
• Schedule appointments and assist patients with appointment changes and follow-up visits.
• Verify insurance eligibility and obtain required authorizations as appropriate.
• Collect co-payments and process patient payments according to organizational policies.
• Answer incoming phone calls and assist patients with scheduling, registration, and general inquiries.
• Maintain accurate patient records within the electronic medical record system.
• Cookordinate communication between patients, providers, and care teams to support efficient clinic operations.
• Provide excellent customer service while managing multiple tasks and priorities.
• Perform other duties as assigned to support clinic operations.

Qualifications

• A high school diploma or GED is required.
• Previous customer service, administrative, retail, hospitality, banking, healthcare, or office experience is preferred.
• Strong communication and interpersonal skills are essential.
• The ability to multitask and remain organized in a fast-paced environment is necessary.
• Basic computer and data entry skills are required.
• The ability to maintain professionalism and confidentiality when handling patient information is important.
• Experience with healthcare registration, scheduling, or electronic medical records is helpful but not required.
• A commitment to providing exceptional service and creating a positive patient experience is valued.