Patient Access Representative
Job Summary
Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. This position is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role show a strength in administering fantastic customer service skills.
Duties
- Greets and interacts with patients in a friendly and polite manner.
- Performs data entry through Electronic Medical Record system.
- Maintains medical records and patient confidentiality.
- Answers phone calls in a friendly manner.
- Registers patients and schedules appointments.
- Able to multitask and move between responsibilities in fluid manner.
- Adheres to Jcaho hospital standards and PolicyStat policies.
- Monitors supplies and inventory as needed.
Qualifications
- Excellent phone skills and interpersonal
- Knowledge of medical terminology
- Ability to multitask and move between responsibilities in fluid manner
- Problem solving skills
- Good data entry skills
- Proficiency with computers, with strong typing skills
- Ability to relate and work effectively with others
- Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards
- Proven excellence in patient safety and care
- Friendly, empathetic & respectful
- Reliable in work results, timeliness & attendance
- Ability to relate to and work effectively with a wonderfully diverse populace
- Able to work in a fast-paced, and stressful environment while maintaining positive energy
- Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
- Detail oriented, conscientious and committed to precision in work results
- Committed to contributing to a positive environment, even in rapidly changing circumstances
- Is aware of standards and performs in accordance with them
- Able to provide eligibility for employment for any U.S. employer
- High school diploma or general education degree (GED)
- Associates/bachelors preferred
- 6 months of relevant customer service experience preferred
- Strong attention to detail
Physical Requirements
- May be expected to lift up to 15 - 30 pounds with assistance.
- May be expected to push or pull 30 - 100 pounds with assistance.
- Work is of medium demand; walking or standing most of the time while on duty.
- Visual and auditory acuity and manual dexterity essential to performing designated duties required.
- Optimal auditory acuity required.
- Manual dexterity involving the handling of equipment and instruments or needles is essential to performing assigned duties.
- Physical conditions are clean, neat and well lit.
- May be subjected to unpleasant sights and odors, stressful situations and hazardous or infectious agents where judgement as to precautions needed to be taken is essential.
- Climatic control and ambient temperature variances may be experienced and required by patient care and needs of the surgical team.
- Exposure to limited amounts of radiation, hazardous chemicals or substances and infectious disease processes are a possibility.
- Hours of duty may be irregular or unexpectedly extended due to the requirements of the daily surgical and clinic schedule.
Benefits
- Paid Sick Time - effective 90 days after employment
- Paid Vacation Time - effective 90 days after employment
- Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
- Short and long-term disability and basic life insurance - after 30 days of employment
OSHA Exposure Classification
Tasks/activities do not entail predictable or unpredictable exposure to blood or other body fluids to which universal precautions apply. These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
Insight Employees Vaccination Requirement
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
EEO Statement
Insight is an equal opportunity employer and values workplace diversity!