Patient Access Representative

You'd be working at a hospital in Fountain Valley, handling patient registration for procedures, admissions, outpatient visits, and ER visits. This is a fast-paced, detail-heavy front office role working directly with patients and their insurance information.

Responsibilities

• Register and pre-register patients accurately and on time
• Verify demographic and insurance information for each patient
• Ensure registration forms are complete, signed, and scanned
• Collect and post patient payments, and secure them in the safe or cash drawer immediately
• Provide excellent customer service to patients, visitors, and clinicians
• Maintain a registration accuracy rate of 95 percent or better
• Monitor and manage assigned work queues
• Answer and route calls professionally, including emergency codes and alarm protocols
• Follow HIPAA guidelines and use two patient identifiers for every registration

Requirements

• General knowledge of insurance payors such as PPO, HMO, POS, EPO, Medicare, and Medi-Cal
• Comfortable using electronic medical record systems and general computer programs
• Knowledge of medical terminology
• Strong written and verbal communication skills
• Able to prioritize and multitask in a fast-paced environment

Preferred Qualifications

• 1 to 2 years of medical office, admitting, or registration experience
• Bilingual in English and Spanish, or English and Vietnamese
• High school diploma
• Medical terminology course or certificate
• Experience with Epic

Top Skills

• Electronic medical records and patient registration systems
• Insurance verification and payor knowledge (PPO, HMO, POS, EPO, Medicare, Medi-Cal)
• Medical terminology

Schedule

• 40 hours per week, 8 hours per day, 5 days per week

About Elevait

Elevait Solutions was founded by veterans who believe that how you treat people is the only thing that actually matters in this industry. We're a team that stays in your corner before, during, and after placement. We show up for the communities we work in, we tell you the truth, and we work hard to make sure every placement is a good fit for both sides.