Patient Access Representative

About the Role

As our Patient Access Representative, you will play a critical role in the revenue cycle at Saint Mary's Community Hospital, serving as a primary point of contact for patients and their families. This position is vital for ensuring a seamless patient experience by accurately managing registration, scheduling, and admitting workflows. You will join a dedicated healthcare team, acting as an essential liaison who upholds our organizational values while maintaining strict compliance with HIPAA, privacy standards, and regulatory requirements.

Responsibilities

• Comprehensive Patient Registration: Manage the end-to-end registration process by accurately capturing demographic information, performing insurance eligibility verification, and ensuring all documentation is completed correctly within the electronic health record (EHR) system.
• Financial Coordination & Collections: Proactively communicate patient financial responsibilities, including estimated liabilities, and facilitate the collection of payments at the time of service to support revenue cycle goals.
• Scheduling & Workflow Management: Coordinate patient appointments and clinical schedules while actively identifying and resolving routine registration or insurance discrepancies to ensure seamless access to care.
• Professional Patient Support: Serve as a primary point of contact for patients, families, and internal departments, providing high-quality service, answering inquiries, and routing communications with professional, patient-centered care.
• Compliance & Data Integrity: Maintain strict adherence to HIPAA, privacy standards, and organizational policies while accurately indexing and managing sensitive patient documentation to support clinical and billing operations.

Requirements

• High School Graduate or High School GED, upon hire.
• 1 year of relevant experience in healthcare, preferably in a patient access setting.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers and real-time insurance eligibility verifications.
• Strong computer skills, including proficiency in Microsoft Word, Excel, and data entry.
• Ability to thrive in a fast-paced environment and adapt to cross-functional workflows.
• Commitment to patient-centered service and maintaining clinical confidentiality.

Where You'll Work

CHI Health St. Mary’s has served Nebraska City and the surrounding areas since 1927. In the fall of 2014, St. Mary’s opened the doors of a brand-new, fully modernized facility. The new 110,000-square-foot campus is better equipped to meet the changing needs of the community, with increased capacity for specialty clinics and an integrated primary care clinic. St. Mary’s encourages collaboration and care coordination among primary care physicians and medical specialists, contributing to the high quality of care patients have come to expect.

Pay

$17.24 - $24.35 per hour.