Patient Access Representative

Job Summary

As our Patient Access Representative, you will be a vital front-line professional, expertly managing patient registration and admission workflows across diverse access points such as the Emergency Department and main registration. This role is crucial for maintaining seamless patient experiences and operational efficiency, leveraging strong organizational skills to coordinate medical records, schedule appointments, and address insurance verification needs. You will be a key player in revenue cycle management, ensuring accurate data capture and compliance with healthcare regulations, ultimately contributing to exceptional patient care and fiscal integrity.

Responsibilities

• Engage directly with patients, providing high-quality, patient-centered service by gathering and verifying demographic and insurance information, and clearly communicating financial responsibilities.
• Utilize multiple systems for scheduling, documentation, and inquiry resolution, meticulously identifying and escalating discrepancies to maintain workflow integrity.
• Support daily access operations, collaborating with the healthcare team to optimize workflows, and upholding privacy standards, making each interaction a testament to our commitment to patient satisfaction and operational excellence.

Required Job Requirements

• High School Graduate, upon hire or High School GED, upon hire and 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• Basic computer and administrative skills, including Microsoft Word, Excel, and data entry.
• Effective communication, data analysis, and meticulous task management abilities.

Pay

$17.24 - $24.35 /hour